Especially under the current circumstances, bergler industrieservices GmbH is still available for you by telephone and e-mail.

X

E-Commerce Fulfillment

Our e-fulfillment service for your online shop

You operate an online shop and would like to improve your processes with regard to ordering, shipping, logistics and returns? Then our E-Fulfillment Service is the right thing for you. Because just as simply as your customers can order goods in your web shop with a mouse click, bergler industrieservices GmbH will simplify the entire purchasing process for you in the future by taking over the complete service for your online shop and supporting you with all logistical tasks in one of today's most important sales channels. This is the definition for e-fulfillment at bergler industrieservices GmbH.

Here you will find all our e-commerce fulfillment services at a glance. We are also happy to take on new tasks that are not yet listed here.

Our services in the field of e-commerce fulfillment:

Interfaces

Interfaces

Our fulfillment service can be easily linked to your webshop and ERP systems - thanks to the interfaces we set up for you. This ensures smooth communication between your processes and our fulfillment. What's more, no time is lost in logistics or order processes. The result: fast order initiation, fast processing, fast shipping, satisfied customers.

Order acceptance

Order acceptance

For example, when your customer completes an order in your online store, it is received by us thanks to the interfaces that have been set up. After accepting the order, our team then takes care of all the other processes involved in shipping and after-sales.

Warehousing

Warehousing

Since we take care of warehousing, i.e., among other things, the storage of your goods - with everything that goes with it - you can turn to your core business and finally have time for other tasks in your company. From goods receiving and incoming goods inspection to warehousing and packing to packaging and shipping, bergler industrieservices GmbH takes care of everything for you.

Incoming goods inspection

Incoming goods inspection

We not only store and ship your goods, we also receive them for you. Upon request, our team will check incoming shipments for completeness and ensure that your products arrive intact at our warehouses. They are then professionally stored with us and prepared for further handling.

Tracking

Tracking

Thanks to seamless tracking, your customers are always kept up to date on their orders. We create the conditions for you to offer your customers all the important information by means of tracking shipments and to relieve their support thanks to minimized inquiries about the whereabouts or delivery date of the order.

Barcode marking

Barcode marking

Before your products are stored with us, they all receive an identification via barcode. The barcode is used not only to store all product information, but also to determine the storage location. When scanning during the picking process, the picker immediately gets the exact storage location displayed on the scanner. Of course, the same also applies to storage after goods receipt.

Distribution

Distribution

Be completely at ease when it comes to all processes involving your goods. From delivery, inspection, warehousing, inventory management, picking and packing, to packaging, shipping and returns handling, we ensure smooth operations, just as you would expect from a professional e-commerce fulfillment service provider.

Outgoing goods

Outgoing goods

Like each of the stations your product passes through before it is handed over to the shipping service provider, the outgoing goods process is also optimally organized in our company. This includes, among other things, the creation of all documents, labels, delivery bills or invoices, or, if necessary, other accompanying documents such as customs documents. Of course, the customer order is also checked for completeness. We take care of all this and other steps for you within the shortest possible lead times, so that your customer can quickly receive his order.

Packing/packing

Packing/packing

There are no limits here as far as the degree of individualization is concerned. According to your ideas, we provide your goods with outer packaging, lettering, labels, seal them in foil, combine them into sets or package them as sample consignments or gifts. Everything that should bear your signature in terms of packaging is possible with us.

Shipping

Shipping

Shipping is the last mile on which the order is brought on its way to the customer. We ensure both that your goods leave our warehouse with the best shipping method as well as under favorable conditions, and within the shortest possible time - this is made possible by the optimized fulfillment processes in advance. Your customers are always kept up to date thanks to shipment tracking.

Returns logistics

Returns logistics

Whenever a customer returns a product, the entire shipping process is virtually reversed once again. This usually costs you a lot of time - unless you hand this task over to us. We accept the products again, check them to make sure they are intact, repair the packaging if necessary and store the goods again.

Picking

Picking

After accepting the customer's order, our team begins picking the goods. All ordered items are precisely assembled for shipment as efficiently as possible during this process, which is also known as picking. Your customers will thank you for this speed and accuracy in picking by our experienced pickers.

Transport solutions

Transport solutions

As part of our e-fulfillment services, we offer you many transport solutions that make your day-to-day business easier - starting with our own fleet of trucks, with which we ensure the fast and safe transport of your products to and from our logistics centers. Speed is also of the essence when it comes to transporting your products to the customer, which is why we optimize our fulfillment processes here to the extent that we can hand over your customers' orders to our long-standing and reliable transport partners as quickly as possible. Of course at attractive conditions for you.

Enterprise Resource Planning

Enterprise Resource Planning

As an online retailer, you ask yourself what tasks you should outsource and what you should do yourself. Sometimes it pays off to combine the two. Thanks to interfaces to merchandise management, you always stay up to date and can react individually to changes in operating processes or in the warehouse. In this way, you can optimize merchandise management processes together with us.

Personal contact

Personal contact

Whenever it comes to your goods or fulfillment services, you want to talk to someone who knows you and knows what it's all about. As a customer, you often have to deal with impersonal hotlines or ticket systems. At bergler industrieservices GmbH, things are different: we assign you a fixed, personal contact person who is there for you and will help you if you have any questions or requests. This saves time and nerves!

Individualization

Individualization

Fulfillment doesn't just come off the shelf. How do you want to sell your goods? Shrink-wrapped as a set? In special packaging for a particular season? In cartons or outer packaging bearing your company logo? We will be happy to take care of all this and many other wishes in the field of customization of your products. Just let us know what you have in mind and we will take care of it!

Benefit from the following advantages with bergler industrieservices GmbH

  • Professional fulfillment service for your web shop
  • Fast and professional handling of all purchase and shipping processes
  • Complete warehouse logistics
  • order-picking activities of all kinds
  • Packaging and transport service
  • Shipping at home and abroad
  • Central location in the Frankfurt area and optimal connection in the Rhine-Main area

Digital sales channels and retail processes place increasing demands on online shop operators. The better you meet these requirements, the more your customers will appreciate them. This is not only about the functionality of your shop, but above all about the professional handling of processes in the background. Rely on our experience and know-how in the field of e-commerce fulfillment and concentrate entirely on your core business!

Request a free questionnaire now

Would you like a free, individual offer for our fulfillment service?
Then fill out the following contact form and you will receive an answer from us within 24 hours!

All fields marked with * are mandatory.
We treat your data confidentially!

E-Commerce-Logistics from shopping cart directly to customer!

In the field of e-commerce fulfillment, our company can look back on many years of experience and is able to optimally handle the shipping logistics of small, medium-sized and large companies. Our professional e-fulfillment service is usually more profitable than in-house after-sales processing, because we know what is important in all online trading processes. We can take over the entire processing for you as soon as a buyer has decided in favour of your goods - from warehousing to compiling the consignment of goods including the necessary shipping documents, from routine packaging to dispatching your goods or handling returns.

We tailor our e-commerce logistics precisely to your requirements and simply offer you more than other fulfillment providers. In addition to the complete warehouse logistics, we also take care of all kinds of picking activities for you, specialise in packaging and transport services and also ship your goods in partial quantities when and where you want them. Thanks to our central location in the middle of Germany in Gelnhausen in the Rhine-Main area, short distances and a perfect infrastructure for smooth logistics can be a decisive competitive advantage in e-fulfillment for you.

Reduce returns rate with bergler industrieservices
In today's eBusiness, smooth processes, flexibility, reliability and speed are of the utmost importance. However, you can only achieve all this if every process in the ordering and logistics chain is perfectly coordinated and the e-commerce customer experiences the best possible shopping experience. That's why we get involved in the processing flow: After the customer order has been placed, we put the ordered goods together in our warehouse, provide them with the necessary shipping documents, carefully pack the shipment and dispatch it immediately - so you no longer have to worry about anything.

Retourenmanagement Fulfillment
Fulfillment Retourenmanagement

E-fulfillment" - the terms "eCommerce Fulfillment", "E-Commerce Logistics" or "Efulfillment Service" are also commonly used - generally refers to the fulfillment of online shops. It is the external processing of order acceptance and goods issue after the online purchase, or after the online order. Thus, e-fulfillment covers the entire after-sales area and includes all processes from the moment an order lands in the virtual shopping basket. The word "fulfillment" itself comes from English and means as much as "fulfillment". This allows for a large number of fulfillable subtasks. As a rule, e-commerce fulfillment providers perform all the tasks assigned to them by the webshop operator. These often include the warehouse including incoming goods inspection, tracking, barcode identification, distribution, returns logistics, picking and transport solutions. The e-fulfillment company also frequently handles the entire dialogue with the end customer via an order and service hotline.

The handling of the complete goods issue process by an external company brings many advantages to the operators of web shops: They can concentrate on their core business, for example, significantly expand their range of products without having to purchase larger warehouses. Ensuring your own professional merchandise management system can be time-consuming, space-intensive and employee-intensive. The processing of the order acceptance, the compilation of the goods in the warehouse, the subsequent professional packaging and dispatch of the goods is a coherent independent process and can be outsourced very efficiently to fulfilment companies with professional and standardised processes.

A further advantage for webshop operators to outsource the service for online purchases to an e-fulfillment company is that timely and flawless delivery to the end customer is an extremely important image factor and contributes significantly to customer loyalty. It can therefore be assumed that external processing will be used even more frequently in the future in all purchasing and shipping processes - i.e. e-commerce fulfillment - both by retail companies and by industry - but in particular by mail order companies. On the other hand, it is the customers who simply require this efficiency, speed, flexibility and service orientation when buying online.

Here is an overview of the e-fulfillment services offered to webshop operators. It is very likely that new services will be added again and again in the future:

  • Customer dialogue
  • hotline
  • order acceptance
  • warehouse
  • warehousing
  • incoming goods inspection
  • tracking
  • barcode identification
  • distribution
  • Packing/packaging
  • dispatch
  • returns logistics
  • order picking
  • transportation solutions
  • Processing of returns
  • complaint management
  • Handling of warranty claims
  • invoicing
  • accounts receivable management

More relief thanks to e-fulfillment

Customer requirements in terms of speed, flexibility and service have long since been just as high as in stationary trade - even though the goods travel long distances worldwide by air, sea and land freight. bergler industrieservices GmbH supports your online shop in all processes in which you need relief. Talk to us - we adapt our fulfillment services completely to your needs and simply take over the tasks in which you do not want to invest any time. While our team takes care of warehousing, incoming goods inspection, tracking, barcode identification, distribution, returns logistics, order picking, packing and the right transport solutions at home and abroad, you can concentrate entirely on your core competencies. You will also find much more information on the subject Fulfillment in our Fulfillment guidebook!