Your E-commerce fulfilment service provider

You take care of your online shop. We take care of the logistical processes behind it.

Packaging, picking and dispatch
Order and returns processing
Interfaces to your shop system

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Our e-fulfillment service for your online shop

You run an online shop and would like to improve the processes in terms of ordering, shipping, logistics and returns? Then our e-fulfilment service is the right thing for you. Because just as easily as your customers can order goods in your web shop at the click of a mouse, bergler industrieservices GmbH will simplify the entire purchase process for you in future by taking over the complete service for your online shop and supporting you with all logistical tasks in one of today's most important sales channels. This is the definition of e-fulfilment at bergler industrieservices GmbH.

Here you will find all our e-commerce fulfilment services at a glance. We are also happy to take on new tasks that are not yet listed here.

Interfaces

Our fulfillment service can be easily linked to your webshop and ERP systems - thanks to the interfaces we set up for you. This ensures smooth communication between your processes and our fulfillment. What's more, no time is lost in logistics or order processes. The result: fast order initiation, fast processing, fast shipping, satisfied customers.

Order acceptance

For example, when your customer completes an order in your online store, it is received by us thanks to the interfaces that have been set up. After accepting the order, our team then takes care of all the other processes involved in shipping and after-sales.

Warehousing

Since we take care of warehousing, i.e., among other things, the storage of your goods - with everything that goes with it - you can turn to your core business and finally have time for other tasks in your company. From goods receiving and incoming goods inspection to warehousing and packing to packaging and shipping, bergler industrieservices GmbH takes care of everything for you.

Incoming goods inspection

We not only store and ship your goods, we also receive them for you. Upon request, our team will check incoming shipments for completeness and ensure that your products arrive intact at our warehouses. They are then professionally stored with us and prepared for further handling.

Tracking

Thanks to seamless tracking, your customers are always kept up to date on their orders. We create the conditions for you to offer your customers all the important information by means of tracking shipments and to relieve their support thanks to minimized inquiries about the whereabouts or delivery date of the order.

Barcode marking

Before your products are stored with us, they all receive an identification via barcode. The barcode is used not only to store all product information, but also to determine the storage location. When scanning during the picking process, the picker immediately gets the exact storage location displayed on the scanner. Of course, the same also applies to storage after goods receipt.

Distribution

Be completely at ease when it comes to all processes involving your goods. From delivery, inspection, warehousing, inventory management, picking and packing, to packaging, shipping and returns handling, we ensure smooth operations, just as you would expect from a professional e-commerce fulfillment service provider.

Outgoing goods

Like each of the stations your product passes through before it is handed over to the shipping service provider, the outgoing goods process is also optimally organized in our company. This includes, among other things, the creation of all documents, labels, delivery bills or invoices, or, if necessary, other accompanying documents such as customs documents. Of course, the customer order is also checked for completeness. We take care of all this and other steps for you within the shortest possible lead times, so that your customer can quickly receive his order.

Packing/packing

There are no limits here as far as the degree of individualization is concerned. According to your ideas, we provide your goods with outer packaging, lettering, labels, seal them in foil, combine them into sets or package them as sample consignments or gifts. Everything that should bear your signature in terms of packaging is possible with us.

Shipping

Shipping is the last mile on which the order is brought on its way to the customer. We ensure both that your goods leave our warehouse with the best shipping method as well as under favorable conditions, and within the shortest possible time - this is made possible by the optimized fulfillment processes in advance. Your customers are always kept up to date thanks to shipment tracking.

Returns logistics

Whenever a customer returns a product, the entire shipping process is virtually reversed once again. This usually costs you a lot of time - unless you hand this task over to us. We accept the products again, check them to make sure they are intact, repair the packaging if necessary and store the goods again.

Picking

After accepting the customer's order, our team begins picking the goods. All ordered items are precisely assembled for shipment as efficiently as possible during this process, which is also known as picking. Your customers will thank you for this speed and accuracy in picking by our experienced pickers.

Transport solutions

As part of our e-fulfillment services, we offer you many transport solutions that make your day-to-day business easier - starting with our own fleet of trucks, with which we ensure the fast and safe transport of your products to and from our logistics centers. Speed is also of the essence when it comes to transporting your products to the customer, which is why we optimize our fulfillment processes here to the extent that we can hand over your customers' orders to our long-standing and reliable transport partners as quickly as possible. Of course at attractive conditions for you.

Enterprise Resource Planning

As an online retailer, you ask yourself what tasks you should outsource and what you should do yourself. Sometimes it pays off to combine the two. Thanks to interfaces to merchandise management, you always stay up to date and can react individually to changes in operating processes or in the warehouse. In this way, you can optimize merchandise management processes together with us.

Personal contact

Whenever it comes to your goods or fulfillment services, you want to talk to someone who knows you and knows what it's all about. As a customer, you often have to deal with impersonal hotlines or ticket systems. At bergler industrieservices GmbH, things are different: we assign you a fixed, personal contact person who is there for you and will help you if you have any questions or requests. This saves time and nerves!

Individualization

Fulfillment doesn't just come off the shelf. How do you want to sell your goods? Shrink-wrapped as a set? In special packaging for a particular season? In cartons or outer packaging bearing your company logo? We will be happy to take care of all this and many other wishes in the field of customization of your products. Just let us know what you have in mind and we will take care of it!

Benefit from the following advantages:

Professional fulfillment service for your web shop
Fast and professional handling of all purchase and shipping processes
Complete warehouse logistics
order-picking activities of all kinds
Packaging and transport service
Shipping at home and abroad
Central location in the Frankfurt area and optimal connection in the Rhine-Main area

Digital sales channels and retail processes place increasing demands on online shop operators. The better you meet these requirements, the more your customers will appreciate them. This is not only about the functionality of your shop, but above all about the professional handling of processes in the background. Rely on our experience and know-how in the field of e-commerce fulfillment and concentrate entirely on your core business!

We are EU organic certified

bergler industrieservices GmbH meets all the criteria for the storage and dispatch of processed organic products such as sugar, proteins or food supplements and from now on will also provide you with valuable support in this area as a fulfilment and logistics provider.

"Organic" means transparency - which is why our storage areas also guarantee the required clear identifiability of your organic products, and contamination with unauthorised substances or mixing or confusion with non-organic products is ruled out. At the same time, we have an IT-supported best-before date control and batch tracking system while your products are stored at a constantly controlled temperature. This ensures the high quality of the organic products at all times.

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Known from

E-Commerce-Logistics from shopping cart directly to customer!

In the field of e-commerce fulfillment, our company can look back on many years of experience and is able to optimally handle the shipping logistics of small, medium-sized and large companies. Our professional e-fulfillment service is usually more profitable than in-house after-sales processing, because we know what is important in all online trading processes. We can take over the entire processing for you as soon as a buyer has decided in favour of your goods - from warehousing to compiling the consignment of goods including the necessary shipping documents, from routine packaging to dispatching your goods or handling returns.

We tailor our e-commerce logistics precisely to your requirements and simply offer you more than other fulfillment providers. In addition to the complete warehouse logistics, we also take care of all kinds of picking activities for you, specialise in packaging and transport services and also ship your goods in partial quantities when and where you want them. Thanks to our central location in the middle of Germany in Gelnhausen in the Rhine-Main area, short distances and a perfect infrastructure for smooth logistics can be a decisive competitive advantage in e-fulfillment for you.

How to reduce your returns

In today's eBusiness, smooth processes, flexibility, reliability and speed are of the utmost importance. However, you can only achieve all this if every process in the ordering and logistics chain is perfectly coordinated and the e-commerce customer experiences the best possible shopping experience. That's why we get involved in the processing flow: After the customer order has been placed, we put the ordered goods together in our warehouse, provide them with the necessary shipping documents, carefully pack the shipment and dispatch it immediately - so you no longer have to worry about anything.

Retourenmanagement Fulfillment — Fulfillment Retourenmanagement

E-fulfilment" - the terms "e-commerce fulfilment", "e-commerce logistics" or "e-fulfillment service" are also commonly used - usually refers to fulfilment for online shops. It is the external processing of order acceptance and goods issue after the purchase has been made online or after the order has been placed online. E-fulfilment thus covers the entire aftersales area and includes all processes from the moment an order lands in the virtual shopping basket. The word "fulfilment" itself comes from the English language and means "fulfilment". This allows for a large number of sub-tasks that can be fulfilled. As a rule, e-commerce fulfilment providers perform all the tasks assigned to them by the webshop operator. These often include the warehouse including incoming goods inspection, tracking, barcode labelling, distribution, returns logistics, order picking and transport solutions. Often the e-fulfilment company also takes over the complete dialogue with the end customer via an order and service hotline.

The handling of the complete outgoing goods process by an external company brings many advantages to the operators of webshops: they can concentrate on their core business, for example, significantly expand their range of products without having to purchase larger warehouses. Ensuring their own professional merchandise management can be time-consuming, space-consuming and staff-intensive. The processing of order acceptance, the compilation of the goods in the warehouse, the subsequent professional packing and dispatch of the goods is a coherent independent process and can be outsourced very efficiently to fulfilment companies with professional and standardised processes.

Another advantage for webshop operators to outsource the service for online purchases to an e-fulfilment company is also that on-time and flawless delivery to the end customer is an extremely important image factor and contributes significantly to customer loyalty. It can therefore be assumed that external processing for all purchasing and shipping processes - i.e. e-commerce fulfilment - will be used even more frequently in the future, both by retail companies and by industry - but especially by mail order companies. On the other hand, it is the customers who simply expect this efficiency, speed, flexibility and service orientation when buying online.

Here is an overview of which e-fulfilment services are offered to webshop operators. It is very likely that new services will be added in the future:

Customer dialogue
hotline
Order acceptance
Warehousing
warehousing
Incoming goods inspection
tracking
Barcode labelling
distribution
Packaging/packaging
Shipping and handling
Returns logistics
Order picking
Transport solutions
Processing of returns
Complaints management
Handling of warranty cases
Invoicing
Accounts receivable management

More relief thanks to e-fulfilment

Customer requirements in terms of speed, flexibility and service have long been just as high as in the stationary trade - and this despite the fact that goods travel long distances worldwide by air, sea and land. bergler industrieservices GmbH supports your online shop in all processes where you need relief. Talk to us - we adapt our fulfilment services entirely to your needs and simply take over the tasks in which you do not want to invest time. While our team takes care of warehousing, incoming goods inspection, tracking, barcode labelling, distribution, returns logistics, order picking, packing and the right transport solutions at home and abroad, you can concentrate fully on your core competencies. You can also find a lot more information on the subject Fulfillment in our Fulfillment guide!