- Packaging, picking and dispatch
- Order and returns processing
- Interfaces to your shop system
Our e-fulfillment service for your online shop
You run an online shop and would like to improve the processes in terms of ordering, shipping, logistics and returns? Then our e-fulfilment service is the right thing for you. Because just as easily as your customers can order goods in your web shop at the click of a mouse, bergler industrieservices GmbH will simplify the entire purchase process for you in future by taking over the complete service for your online shop and supporting you with all logistical tasks in one of today's most important sales channels. This is the definition of e-fulfilment at bergler industrieservices GmbH.
Here you will find all our e-commerce fulfilment services at a glance. We are also happy to take on new tasks that are not yet listed here.
Benefit from the following advantages:
- Professional fulfillment service for your web shop
- Fast and professional handling of all purchase and shipping processes
- Complete warehouse logistics
- order-picking activities of all kinds
- Packaging and transport service
- Shipping at home and abroad
- Central location in the Frankfurt area and optimal connection in the Rhine-Main area
Digital sales channels and retail processes place increasing demands on online shop operators. The better you meet these requirements, the more your customers will appreciate them. This is not only about the functionality of your shop, but above all about the professional handling of processes in the background. Rely on our experience and know-how in the field of e-commerce fulfillment and concentrate entirely on your core business!
We are EU organic certified
bergler industrieservices GmbH meets all the criteria for the storage and dispatch of processed organic products such as sugar, proteins or food supplements and from now on will also provide you with valuable support in this area as a fulfilment and logistics provider.
"Organic" means transparency - which is why our storage areas also guarantee the required clear identifiability of your organic products, and contamination with unauthorised substances or mixing or confusion with non-organic products is ruled out. At the same time, we have an IT-supported best-before date control and batch tracking system while your products are stored at a constantly controlled temperature. This ensures the high quality of the organic products at all times.
Request a free questionnaire now
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E-Commerce-Logistics from shopping cart directly to customer!
In the field of e-commerce fulfillment, our company can look back on many years of experience and is able to optimally handle the shipping logistics of small, medium-sized and large companies. Our professional e-fulfillment service is usually more profitable than in-house after-sales processing, because we know what is important in all online trading processes. We can take over the entire processing for you as soon as a buyer has decided in favour of your goods - from warehousing to compiling the consignment of goods including the necessary shipping documents, from routine packaging to dispatching your goods or handling returns.
We tailor our e-commerce logistics precisely to your requirements and simply offer you more than other fulfillment providers. In addition to the complete warehouse logistics, we also take care of all kinds of picking activities for you, specialise in packaging and transport services and also ship your goods in partial quantities when and where you want them. Thanks to our central location in the middle of Germany in Gelnhausen in the Rhine-Main area, short distances and a perfect infrastructure for smooth logistics can be a decisive competitive advantage in e-fulfillment for you.
How to reduce your returns
In today's eBusiness, smooth processes, flexibility, reliability and speed are of the utmost importance. However, you can only achieve all this if every process in the ordering and logistics chain is perfectly coordinated and the e-commerce customer experiences the best possible shopping experience. That's why we get involved in the processing flow: After the customer order has been placed, we put the ordered goods together in our warehouse, provide them with the necessary shipping documents, carefully pack the shipment and dispatch it immediately - so you no longer have to worry about anything.
E-fulfilment" - the terms "e-commerce fulfilment", "e-commerce logistics" or "e-fulfillment service" are also commonly used - usually refers to fulfilment for online shops. It is the external processing of order acceptance and goods issue after the purchase has been made online or after the order has been placed online. E-fulfilment thus covers the entire aftersales area and includes all processes from the moment an order lands in the virtual shopping basket. The word "fulfilment" itself comes from the English language and means "fulfilment". This allows for a large number of sub-tasks that can be fulfilled. As a rule, e-commerce fulfilment providers perform all the tasks assigned to them by the webshop operator. These often include the warehouse including incoming goods inspection, tracking, barcode labelling, distribution, returns logistics, order picking and transport solutions. Often the e-fulfilment company also takes over the complete dialogue with the end customer via an order and service hotline.
The handling of the complete outgoing goods process by an external company brings many advantages to the operators of webshops: they can concentrate on their core business, for example, significantly expand their range of products without having to purchase larger warehouses. Ensuring their own professional merchandise management can be time-consuming, space-consuming and staff-intensive. The processing of order acceptance, the compilation of the goods in the warehouse, the subsequent professional packing and dispatch of the goods is a coherent independent process and can be outsourced very efficiently to fulfilment companies with professional and standardised processes.
Another advantage for webshop operators to outsource the service for online purchases to an e-fulfilment company is also that on-time and flawless delivery to the end customer is an extremely important image factor and contributes significantly to customer loyalty. It can therefore be assumed that external processing for all purchasing and shipping processes - i.e. e-commerce fulfilment - will be used even more frequently in the future, both by retail companies and by industry - but especially by mail order companies. On the other hand, it is the customers who simply expect this efficiency, speed, flexibility and service orientation when buying online.
Here is an overview of which e-fulfilment services are offered to webshop operators. It is very likely that new services will be added in the future:
- Customer dialogue
- Order acceptance
- Incoming goods inspection
- Barcode labelling
- Shipping and handling
- Returns logistics
- Order picking
- Transport solutions
- Processing of returns
- Complaints management
- Handling of warranty cases
- Accounts receivable management
More relief thanks to e-fulfilment
Customer requirements in terms of speed, flexibility and service have long been just as high as in the stationary trade - and this despite the fact that goods travel long distances worldwide by air, sea and land. bergler industrieservices GmbH supports your online shop in all processes where you need relief. Talk to us - we adapt our fulfilment services entirely to your needs and simply take over the tasks in which you do not want to invest time. While our team takes care of warehousing, incoming goods inspection, tracking, barcode labelling, distribution, returns logistics, order picking, packing and the right transport solutions at home and abroad, you can concentrate fully on your core competencies. You can also find a lot more information on the subject Fulfillment in our Fulfillment guide!