Fulfilment-Center

What is a fulfilment centre?

A fulfilment centre, also known as a fulfilment warehouse, is a specialised facility that processes online orders from storage to shipping the products to the customer. Fulfilment centres are crucial for the smooth functioning of e-commerce and are an efficient solution for companies that want to optimise their order processing.

Tasks and functions

The fulfilment centre has the task of handling large volumes of customer orders from various online retailers or online marketplaces, taking over all logistical processes from start to finish. E-commerce retailers therefore receive a complete solution from a single source and benefit from a full service that leaves nothing to be desired.

The typical range of services offered by a fulfilment centre includes the following tasks:

• Order acceptance
• warehousing
• order picking
• packing
• franking
• dispatch

Some service providers take on additional tasks such as returns management, repair and disposal of returns, invoicing, dunning and customer service. Individual services are also possible, such as environmentally friendly or personalised packaging.

The scope of services varies according to need and is tailored to the specific requirements of the online retailer. Customised fulfilment provides e-commerce brands with exactly the support they need.

What are the advantages of a fulfilment centre?

• Lower costs: By using a fulfilment centre, you can benefit from lower storage costs as the costs are spread over a large number of customers, resulting in significant savings.
• Time savings: By outsourcing warehousing and shipping to a fulfilment centre, you save time and resources that you would otherwise have to spend on these tasks.
• Greater efficiency: Fulfilment centres have greater storage capacity and are specifically designed for effective warehousing, which leads to greater efficiency in warehousing.
• International presence: By working with a fulfilment centre, you can facilitate your access to international markets and expand shipping to different countries, strengthening your global reach and competitiveness.
• Flexibility and scalability: Fulfilment centres offer flexible solutions that make it possible to react quickly to new requirements and increasing order volumes without having to expand warehouse capacity.
• Customer satisfaction: Faster and more reliable deliveries allow you to increase customer satisfaction and build long-term customer relationships.
• Error minimisation: Fulfilment centres use automated processes and modern technologies to reduce errors in warehousing and shipping, resulting in greater accuracy and customer satisfaction.